Frequently Asked Questions

Allow 1–3 business days for Pilates of Kansas City to pick and pack and 5–10 business days with the carrier, the tracking number following by email once the label is scanned.

Pilates of Kansas City ships free once an order reaches $35.00, and below that the rate is a flat $3.99 whatever the box weighs.

Not at the moment — Pilates of Kansas City delivers inside the United States only.

Pilates of Kansas City posts web orders and does not reserve them for pickup, so buying in person means the counter at 6764 W 135th St, Overland Park, KS 66223, United States, open Mon–Fri: 06:00–20:30 | Saturday: 07:00–14:00 | Sunday: 07:00–12:00.

Checkout at Pilates of Kansas City accepts cards plus Afterpay, Klarna, WeChat Pay and PayPal, all handled on the provider’s own PCI DSS compliant form.

Unused goods go back to Pilates of Kansas City within 30 days from the date of delivery of delivery, in the packaging they arrived in; our error means our postage. Read the Refund and Returns Policy page for how Pilates of Kansas City handles it.

Once the return reaches Pilates of Kansas City, the refund goes out within 5–7 business days after the return is received to the card or account that paid.

Cancel before Pilates of Kansas City picks the order, which is roughly a twelve-hour window on a working day, because once it is packed it becomes a return instead.

The card form at Pilates of Kansas City belongs to the payment provider, so no card number is stored on this website.

Write to [email protected] for a reply within 1 business day; the counter number is +1 913-333-9304.

Pilates of Kansas City
6764 W 135th St, Overland Park, KS 66223, United States
Phone: +1 913-333-9304
Email: [email protected]
Hours: Mon–Fri: 06:00–20:30 | Saturday: 07:00–14:00 | Sunday: 07:00–12:00