Returns + Exchanges

Introduction At Pilates Corner, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a flexible Returns and Exchanges Policy to ensure your peace of mind. Please review the details below to understand our process.

Eligibility for Returns To qualify for a return:

• Items must be unused, in their original condition, and in the original packaging.

• Returns must be initiated within 30 days of delivery.

• Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items Certain items are not eligible for returns, including:

• Items marked as final sale.

• Gift cards.

• Products damaged due to misuse or neglect.

How to Initiate a Return

1. Contact our customer service team at contact@pilatescorner.shop with your order details and reason for return.

2. Once approved, we will provide you with a return authorization and instructions on how to ship the item back.

3. Ship the item using a trackable shipping method. Pilates Corner is not responsible for lost or damaged returns.

Refund Process

• Refunds will be processed to the original payment method within 5-7 business days of receiving the returned item.

• Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges If you would like to exchange an item:

• Contact us at contact@pilatescorner.shop to confirm availability of the desired item.

• Follow the return process outlined above to send back the original item.

• Once we receive the original item, we will ship the replacement.

Damaged or Incorrect Items If your order arrives damaged or you receive an incorrect item:

• Notify us within 7 days of delivery by emailing contact@pilatescorner.shop with photos of the damage or incorrect item.

• We will arrange for a replacement or refund at no additional cost to you.

International Returns For international orders, customers are responsible for return shipping costs, including customs fees or duties. Refunds will be issued after we receive and inspect the returned item.

Contact Us For any questions or assistance with returns and exchanges, please contact us at contact@pilatescorner.shop. Our team is here to help!

Thank you for shopping with Pilates Corner.